Remote working has become normalised across many sectors in the last two years, but in a hands-on, face to face, sector such as dental & clinical practice reducing contact can be challenging.
However, with the right toolset and structures in place, Principals and Business Owners can manage significant elements of their teams and workflows remotely - saving time, saving money, and reducing risk to teams and patients.
Cloud & Proud!
The starting point for any effective remote management is access. You need to be able to read, edit and update all of your business information from wherever you are and ideally from any device.
Cloud-based software is the industry standard for consumer interactions from banking to online shopping and is now the norm for all modern business management software - from your accountancy package to your ordering procedures.
If your practice management software wasn’t designed & developed from scratch as a Cloud-based product, then the chances are that it is at least a decade old (and probably a lot more) and built on an old legacy system that is slow, lacking in functionality, and expensive to use and maintain.
A modern Cloud solution will offer you secure access to every part of your business online and from any device. If you want to see a Clinician’s diary; today’s takings; current or historic treatment planning; insurance work updates; your ADY’s; or your EBITDA then your practice management software should allow you to do all of this instantly, safely, and from anywhere.
Once access is sorted then it's a matter of making sure that you have the right tools at your disposal to remotely manage your team and your business.
Communication is King when you are working remotely and simple tools such as a Task Manager that is inbuilt to your practice management software will give you the ability to set, allocate and monitor core tasks and roles across your team. A good quality solution will inform you when tasks have been completed, or when they have not, and allow you to review all tasks allocated to, or by, you.
Having an inbuilt Task Manager streamlines the management and communication process across your team, ensuring that you are not checking through emails, Whatsapps or messaging tools to find out who is supposed to be doing what and when.
Alongside communication, knowledge is power - and effective remote management has to be driven by accurate and current data that is quick and easy to access. You need a detailed suite of business performance reports that can show you instantly how your business is performing in terms of income, treatment types, clinicians, sites, payment types, business type etc.
The best practice management systems can generate anywhere up to one hundred different report types and deliver you the information instantly - no more going to make a cup of tea while a report is processed! With this kind of information at your fingertips 24/7 and from any location, you really can make informed operational decisions about your business and your team without needing to leave your home office.
As well as the retrospective & real-time data that a good quality set of reports will provide, a practice management solution that offers data analytics across your business allows you to move from the operational to the strategic level. Knowing which treatments and which clinicians are your most profitable or popular, which insurers drive the greatest volumes of work, or where there is capacity in the diary to increase treatments can drive innovation and creativity in your business planning to take your practice to the next level.
With tools like this, delivered direct to you, managing your team remotely becomes quick, efficient and effortless. There is no substitute for direct human contact, but when you can’t be onsite then the ability to see and track every element of your practice performance adds an important new string to your bow and can be key to driving your business forward in the modern era.
If you would like to request an in-person demo of AeronaClinic and the ways in which we support remote working and drive business growth, then simply click here.